This Pre-Information Form has been prepared to inform the BUYER prior to the conclusion of the distance contract, in accordance with Law No. 6502 on the Protection of the Consumer and the Regulation on Distance Contracts. The BUYER has the opportunity to review all the information contained in this form before approving the payment.
1. Seller Information
- Company: Mechart Mühendislik Mekanik İnşaat Ticaret Limited Şirketi
- Address: Cevizli Mah. Karabük Cad. Akıncıoğlu İş Merkezi No:24 İç Kapı No:20 Kartal/İstanbul, Türkiye
- Phone: +90 216 766 52 68
- E-mail: [email protected]
- MERSİS No: 0622246008700001
- Tax Office / Tax ID: Kartal Tax Office / 6141745166
2. Essential Qualities of the Service/Product
The SELLER provides engineering and consultancy services together with related digital products and software services. The type, scope and essential qualities of the ordered service/product are specified in the quote/order summary provided to the BUYER. The BUYER approves its order after reviewing this information before payment. The essential qualities of the service, the delivery/performance method and period are clearly stated in the quote/order summary.
3. Price and Payment Information
- The fees for the services and products offered by the SELLER are determined not on the basis of a standard price list, but on the amount mutually agreed with the BUYER for each work/project.
- The amount shown to the BUYER at the payment stage is the total amount payable including all taxes. No additional or hidden fee is charged to the BUYER beyond this amount.
- Payment is made by credit card, debit card or other electronic payment methods offered, through the secure payment infrastructure (SSL/3D Secure, etc.) of authorised payment institutions.
- Payment transactions are collected through the infrastructure of payment/electronic money institutions authorised on behalf of the SELLER; card details are not seen or stored by the SELLER.
- For continuous services (website maintenance/support, etc.), the fee is collected annually and in advance, even if expressed monthly; the service is provided uninterruptedly for 12 (twelve) months from the date of payment.
- Unless stated otherwise, hosting, domain name and e-mail mailbox fees are not included in the service fee; the renewal and follow-up of these items are the responsibility of the BUYER.
- Regardless of the brand or channel through which the order is placed, the invoice is issued by the SELLER (Mechart Mühendislik Mekanik İnşaat Ticaret Limited Şirketi).
4. Performance / Delivery
- The service is performed after the price is credited to the SELLER's account, within the period and scope stated in the quote/order summary.
- In digital products and software services, delivery/performance takes place when the service is made available for the BUYER's access, account or use electronically.
- In continuous maintenance/support services, performance lasts throughout the annual period (12 months); reasonable minor changes within scope are included, out-of-scope major works are subject to a separate quote.
- In cases of force majeure, the performance period is suspended for the duration of the force majeure.
5. Right of Withdrawal and Its Exceptions
- Where the legislation so provides, the BUYER has the right to withdraw within 14 (fourteen) days from the date the contract is concluded.
- However, pursuant to Article 15 of the Regulation on Distance Contracts, there is no right of withdrawal for custom-made services and products, services performed instantly in the electronic environment, intangible goods provided instantly to the BUYER (digital content, software, licences, digital service activation, etc.), and services whose performance is completed.
- Since the services offered by the SELLER fall within these exceptions by their nature, by approving the payment the BUYER accepts that it requests the immediate commencement of performance of the service and that it is aware that there is no right of withdrawal.
6. Cancellation and Refund
- By the nature of the work, no refund is made for services whose performance has commenced or been completed.
- For services whose performance has not yet commenced and/or which have not been delivered, the BUYER may request cancellation. The cancellation request is made by completing the "Cancellation Request Form" in the Contact section and sending it to [email protected].
- If performance of the service has not commenced on the date the cancellation request arrives, the amount collected is refunded to the BUYER within 14 (fourteen) days at the latest using the payment method used by the BUYER.
- In continuous services collected annually in advance, in case of termination within the 12-month period, the annual amount is not refunded; the service continues to be provided until the end of the paid period.
7. Governing Law, Complaints and Dispute Resolution
This form and the contract to be concluded are governed by the laws of the Republic of Türkiye. The BUYER may submit its requests and complaints through the SELLER contact details above. Where the BUYER has consumer status, in disputes the Consumer Arbitration Committees and Consumer Courts at the BUYER's place of residence or the place where the service was purchased are competent, within the monetary limits announced each year by the Ministry of Trade. In matters outside the scope of consumer legislation, the courts and enforcement offices of the Republic of Türkiye are competent.
8. Commercial (B2B) Buyers
Where the BUYER is a merchant within the meaning of the Turkish Commercial Code No. 6102, or purchases the service for commercial/professional purposes, the rights granted only to consumers (right of withdrawal, etc.) under consumer legislation do not apply; the relationship between the Parties is subject to the general provisions of the Turkish Code of Obligations No. 6098 and the Turkish Commercial Code No. 6102. In this case, the laws of the Republic of Türkiye apply to the resolution of disputes; the courts and enforcement offices of the Republic of Türkiye are competent.
9. Approval and Retention of the Contract
The BUYER accepts and declares that it has read and become aware of this Pre-Information Form and the Distance Sales Agreement, and has confirmed them electronically. This form and the approved Distance Sales Agreement are retained electronically by the SELLER and are provided to the BUYER upon request.